FAQ’s

 

Without a doubt, a new website is a big investment in time, effort and money

So, how do you know if our web designers are qualified to get your business results?

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When thinking about hiring a website designer it’s often difficult to know what to ask. We understand

Do You Get Business Results for Clients?

Yes, we do. We understand that you want to hire a web design company that gets business results. If you are looking for examples of our work you can view our design gallery HERE, if you want to know if we our websites rank well please read some of our case studies here.

If you are still not convinced, we are happy to provide references on request.

How much will my website cost?

Results-oriented web design takes time and expertise to do right.

The price of your website will vary depending on your needs and wants. The first thing you need to know is, you pay for what you get. If you want just want a basic website, it’s not going to cost a lot. Something around the R5,000 mark.

Complex larger sites can easily cost more than R10,000 especially if there’s a lot of custom functionality to code and test. So why not start by telling us about your needs for a personalised quote and to arrange a meeting to further discuss your needs.

What is included in your website packages?

Each web design project we quote on is based on your specifications, your needs and wants, as well as your budget. What is included will therefore vary from client to client.

How long will it take?

There are many factors that determine the final going life date. Depending on complexity, scale, and your ability to provide all the content on-time it can take a few weeks to a few months.

 We understand that you might have some obligations along the way, so any delays on your part may hold up the design process. A typical 5-page html website may take 2 to 4 weeks to complete.

Can you host my website?

Yes, we can. We can either host the site for you or if you prefer suggest a reliable hosting company. All our web hosting packages generally include email hosting, allowing you unlimited you@yourdomain.com email addresses. Larger websites may require a bespoke hosting solution which we are proud to offer. Contact us for more details.

Will my website work on mobiles and tablets?

All the websites we design and develop are responsive. With a responsive website design, your website will adjust dynamically to fit the device – whatever the screen size. Same website, same content, different experience.

Can you add e-commerce to my site?

We get asked this question on a regular basis. We’re here to help guide you to the world of online shopping and take your business to the next level.

With 10 years’ experience in ecommerce website development and marketing, we build stores that sell. Whether you’re B2B or B2C, Big Web Media has the solution for you.

Can I update the website myself?

Each and every website we build uses a Content Management System (WordPress or Drupal) with core features that allow you to control your own content, changing and updating your website when required.

Can you write my site content for me?

We get this request a lot…You are the expert in your own field, but you are not necessarily a copywriter. When we write copy on behalf of clients we like to keep it simple. Like a good conversation. We understand that website and email readers are a busy, impatient breed. Your website copy needs to grab their attention first time round.

Is my site SEO ready?

Most website owners and developers don’t think about SEO until after their site is launched. At Big Web Media we design and develop websites that have SEO built-in right from the start.

Why do we do this? Because we want you to succeed from the start! It is important to maximise your chances of ranking highly on Google, from day one.

What are your payment terms such as deposits?

Once a project proposal has been accepted, you will need to pay a 50% deposit. Upon first presentation of the site for you review 25% is due, with the final 25% to be paid on the site going life.

Do you provide offer free support once the website has been launched?

We do offer free support for a period of 2 weeks after the completion of the website.

 Support includes updates and tweaks to your content, as well as instruction on how to user your website CMS. Please note that any design or code changes required does not form part of this support.

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